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MAINTENANCE SERVICES

Comprehensive Maintenance Services

At CDS Integrated Security Systems, we understand that maintaining a reliable and efficient security infrastructure is crucial for any facility's safety and operational continuity.

Our Corrective and Preventative Maintenance Services ensure your security systems remain fully functional and up-to-date, reducing risks and hassle for facilities managers.

Why Choose CDS for Maintenance Services?

Proven Expertise and Experience

With a proven track record of delivering high-quality maintenance services for Public Access Space CCTV Systems across 52 town centres, as well as numerous industrial, commercial, and educational environments nationwide, CDS has established itself as a trusted partner in security maintenance.

24/7 Availability

Our service department operates around the clock, 365 days a year. We offer tailored response times to meet individual client requirements, ranging from critical 2-hour responses to next-day services.

Our dedicated Service Engineers, equipped with Cherry Picker vehicles capable of working at heights up to 15 meters, are always ready to respond swiftly and efficiently.

Comprehensive Maintenance Solutions

Corrective Maintenance

◦ Swift identification and resolution of system faults.

◦ Tailored response times based on client needs.

◦ Our advanced Call Management System (Mentor) and PDA units provide real-time updates and communication.

Life Cycle and Asset Management

◦ A sustainable value chain management of installed security products

◦ Continuous improvement on product lifecycle

Preventative Maintenance

◦ Regular inspections and servicing of all system components to prevent breakdowns.

◦ Scheduled maintenance for individual cameras, town areas, or grouped CCTV equipment.

◦ Use of manufacturer-recommended training for our engineers to handle new or specialised equipment.

What You Can Expect from Our Maintenance Services

At CDS Integrated Security Systems, our commitment to excellence goes beyond installation.

Our comprehensive maintenance services ensure your security systems remain reliable, efficient, and up-to-date. From rapid response times and advanced technology to meticulous project management, we provide tailored solutions to meet your unique needs and minimise disruption to your operations.

Project Management Excellence: CDS appoints a dedicated Project Manager for complex maintenance situations requiring specific project management, such as accessing cameras with unique H&S requirements.

This ensures meticulous planning and coordination, including risk assessments,method statements, and communication with clients and third parties.

Advanced Technology and Support: Our state-of-the-art Computerised Call Handling System ensures accurate recording and processing of all maintenance requests. The system allows seamless communication between our Head Office and on-site engineers, providing access to system history and stock levels for advanced service replacements.

Tailored Service Plans: We customise our maintenance contracts to suit the specific needs of each client, ensuring minimal disruption to your operations. Our Project Commencement Meeting helps determine your requirements and align our services with your business processes.

Nationwide Coverage: With engineers based in various geographic locations, CDS ensures quick and efficient responses to service requests across the country. Our comprehensive escalation process guarantees additional support when needed, ensuring your service levels are always met.

Partner with CDS for Peace of Mind

By choosing CDS Integrated Security Systems for your maintenance needs, you gain a partner dedicated to ensuring the reliability and efficiency of your security infrastructure.

Our proactive approach, combined with cutting-edge technology and expert support, provides you with the peace of mind you need to focus on your core operations.